‘Like’ us on Facebook
Friday, March 15, 2013
LG&E and KU now have a presence on Facebook, offering yet another channel to communicate with our customers.
So, you may ask, why should I ‘like’ my gas and electric utility on Facebook? Because we plan to share valuable information with you, not only during storm season when outages may occur, but about programs and services that can help you conserve energy and save time and money.
And while we will keep you informed, we won’t bombard you with constant messages because we know you’re busy and have lots vying for your attention. The information we will share will be helpful and of interest to you, our customers, because our customers’ best interest is always top-of-mind.
We encourage comments on any of our Facebook posts, but to keep the conversation a “family-friendly” one, we have a few commenting ground rules to keep us all in line:
-- Treat others as you’d like to be treated
-- Comments should be focused on the topic at hand
-- Do not include any account specifics (i.e. address, phone or acct. no.)
-- Profanity, hate speech or personal attacks are not allowed
-- Do not include excessive links
-- Do not overtly promote a business or product
-- No spam
Keep in mind that our social media team is active during normal weekday business hours.
We’ll take an active approach after-hours and on weekends during a crisis or emergency situation.
And, if you need to report an outage, a downed wire, gas leak or other concern related to your service, always call our customer service department directly rather than posting on Facebook.
LG&E Customers: 502-589-1444 (outside Louisville at 1-800-331-7370)
KU and ODP Customers: 1-800-981-0600
This will guarantee that your urgent issue will be addressed through the proper channels and in a timely manner.
In addition to Facebook, you can find us on Twitter or check our Your Energy Matters blog, YouTube site and our website.
Hopefully we’ll see you on Facebook!
